Lottie T Dlb

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Verified Reviewer
| map-marker Bonney Lake, Washington

I Received A Burned Pizza that is un edible.

Round Table Pizza - I Received A Burned Pizza that is un edible.
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I also have pictures of the inedible pizza delivered to my home today 7 March, 2024 from Round Table Pizza 0853. I submitted details earlier about the burned pizza I received and the absolute insensitivity from the person who identified herself as Manager (I believe her name is Shelby but she said it fast and the brief conversation was abruptly ended without any sign of concern/customer service.
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User's recommendation: Always pick up pizza from Round Table in order to decline if needed

John R Woi

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Horribly burnt overcooked pizza crust and cheese

Round Table Pizza - Horribly burnt overcooked pizza crust and cheese
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Updated by user Mar 02, 2024

Not the owner or the manager of roundtable Pizza in Chino on Mountain Avenue has responded to my complaint or offered a refund or credit for two new pizzas… absolutely the worst customer service I’ve ever seen from a restaurant. They don’t give a ***

Original review Feb 27, 2024
Spent almost $50 on two pizzas from roundtable in Chino in Mountain Avenue.. they were overcooked the crust was burnt the cheese was hard as a rock and the pizza sauce had evaporated.. I made a complaint on yelp.. Somebody from Store wrote back and asked that I forward the complaint to another department without any offer of replacing the two pizzas with credit
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Loss:
$51

Preferred solution: Full refund

User's recommendation: If you burn two pizzas for the customer they should be offered replacement or credit for a future date

Frank M Ahs

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Verified Reviewer

Question

Round Table Pizza - Question
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Dear mr mrs ,

My name is Frank Mampaey and has been installing parquet floors since 1976 until now.

I met you from the Bos Under Cover program and was actually surprised by your name 'round table pizza'. I live in Belgium and a few years ago I made a round table of 1.53 diameter, 9 different types of wood of 1 cm thickness, inlay.

I looked for an email address so I could send a photo but couldn't find it.

If you send me an email back I can send you a few photos. Maybe my table suits you, there is only 1 in the whole world so it is quite unique.

look forward to your interest.

kind regards ,

Frank Mampaey

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User's recommendation: exclusief table

Kalli B Kpu

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Verified Reviewer
| map-marker Santa Ana, California

Driver was cussing at me

Round Table Pizza - Driver was cussing at me
Updated by user Jan 17, 2024

They promised last night that they would call. I waited all day even corporate said they would call back neither called back very unprofessional so I’ve made the executive decision just to never go there again as they’re classless and not the pizza they used to be. I didn’t do either disgusting hiring choices nor the preparation of the greaseladen undercooked pizza.

Original review Jan 16, 2024
The driver was cussing at me in Spanish, and when I call to report it, they said a manager will get back to me the next day instead the driver that was cussing me Spanish called me from his phone very unprofessional. When I called back the company they said that its because he was upset that I reported him what the *** And the pizza is pure, Grease
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Loss:
$32
Pros:
  • Round table usually good
Cons:
  • Terrible customer service
  • Manager rude
  • Overpriced and low quality never used to be that way

Preferred solution: Full refund

User's recommendation: Not eat at this location

Alesha W Mct
map-marker Hayward, California

Incapable of filling an order, rude customer department, rude cashier,empty promises.

Round Table Pizza - Incapable of filling an order, rude customer department, rude cashier,empty...
Round Table Pizza - Incapable of filling an order, rude customer department, rude... - Image 2

Went in for pickup, they didn't have the pizza, so I had to wait 20 min for another one. The cashier said she checked it and assured me that it has no mushrooms.

Went home had a few slices and noticed ot had mushrooms. Called the 800 number and customer service patched me to the store the clerk had an attitude said that she checked and asked me what I wanted to do about I asked for the manager and she hung up in my face. So I called the 800 number again, this time I asked for the customer service representative to put me with someone to file a complaint.

When the manager unmitigated the call I heard him say, "Jesus " I told him I feel the same way. We went back and forth about what I expected him to do and he didn't take my issue seriously I have picture I just want themto

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Loss:
$40
Pros:
  • Location
Cons:
  • Customer service suck

Preferred solution: Apology

User's recommendation: Not worth the price, Customer Service is terrible, Go elsewhere

AmyLynnn

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Verified Reviewer
| map-marker Koronadal City, Soccsksargen

Disappointed

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Round Table Pizza - Disappointed
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Craving pizza !! Ordered pizza and bread twists. First I was shocked by the price but the crave won. After waiting one hour I called to cancel my order, I was told it's on its way. After delivery with a rumbling tummy I was prepared to dig in. Wow...my disappointment kicked up a few notches when I viewed the nearly raw bread twists, the specialty pizza was pale, even gummy. Right now it's in my air fryer...cooking. regardless of the flavor this has left a bad tast in my mouth.mouth.
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Loss:
$42
Pros:
  • Close they deliver
Cons:
  • Waiting time poor product

Preferred solution: Apology

User's recommendation: Dine in. Verify you food is cooked

john h Ocg

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Ordered pizza no pizza no refund

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Round Table Pizza - Ordered pizza no pizza no refund
Ordered online two hours later called store they said computer was down. I told them I have receipt said can't help you call back tomorrow. Next day called back and manager gave me a web address. We verified it over and over. Hung up tried it nothing wrong address. Tried several times to call back and the wouldn't answer my calls. I want a refund.
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Loss:
$52

Preferred solution: Full refund

Kalli B Kpu

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Verified Reviewer
| map-marker Anaheim, California

The driver was an ***

Round Table Pizza - The driver was an ***
The pizza is pure GreaseSadThe guy was really rude and cussing in Spanish for no reason at my door. management said they would call me tomorrow and instead, the guy called me back on the phone because he was upset that I reported it.
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User's recommendation: Never eat here

Jennifer B Tkz

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Verified Reviewer
| map-marker Oakland, California

Concern for poor management at a Location

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Round Table Pizza located in American Canyon, CA 94503. Ive visited this location multiple times and have noticed that many of the staff, if not all, are minors.

Ive witnessed that many of these cashiers who seem to still be in high school, serving alcohol on multiple occasions and also seem to lack hygienic handling with their food, as I noticed they also do not wash their hands! On top of that, Ive noticed that these employees do not seem to ever be supervised by a person in authority or an older figure . I looked into the reviews from this location and many customers have complained of poor customer service and lack of proactivity when helping with complaints. Ive even seen complaints of food poisoning from not even a month ago!

Please look into this.

The poor customer service is one thing but, minors should not be in the position of serving alcohol! Something is definitely fishy about this establishment.

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1 comment
Guest

How could they be “if not all minors” if they are open 77 hours a week and 20 of those hours are during school time? You have no idea of age.

An 18yo can serve alcohol. I think you need to mind your own business.

Their google rating on 280 reviews is 3.6/5. They are fine.

Jennifer P Mnj

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Verified Reviewer
| map-marker Sacramento, California

Loyalty program revote, round table is not standing behind their program. They have pulled it Help from under our feet thank you Yeah

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Being a loyalty customer at the location where we are enrolled I have been told I cannot use my 5% loyalty discount due to they are not participating in the loyalty program at this time. If you do not standby your loyalty program 100% why offer one?
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User's recommendation: This was not supposed to be a review. I was only trying to contact corporate to inform them.

Brittiany Fey

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Verified Reviewer
| map-marker Ripon, California

Complaint rude raciest

The lady at the Modesto/Pelandale was very rude I understand the policy of checking the card an ID I do but this location has never checked or ever asked for that My mother law went to pick up the pizza that we ordered online mind you she is almost 70 an the lady was getting loud with her. When went i went back to let her know that it was wrong of her to be yelling at my mother in law an that they never ask for that an that you only asked because she is a Mexican lady who doesnt speak English well an that she was raciest then she got load with me an said she will be putting the number to where we can not order anymore.

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6 comments
Marc H Pbk.

Brittany why are you talking about how you are attracted to children because daddy forced himself onto you. Find someone your own age.

Guest

If your mil was able to relay the ID issue to you, then she must have stood there arguing and did not have it on her.

Marcelline Syr

Not to mention your own English is poor. This looks like it was posted by a six year old.

Your whole post is one big run on sentence. It lacks proper punctuation.

The word doesn't needs an apostrophe. Maybe before you bash her English you should work on your own English.

Marc H Pbk.
reply icon Replying to comment of Marcelline Syr

This woman is taking about wanting to drown white babies in her bathtub. Britney is messed up.

Marcelline Syr

You have NO PROOF that she only asked for ID because your mil is Mexican GROW UP.

Marc H Pbk.
reply icon Replying to comment of Marcelline Syr

This woman is taking about wanting to drown white babies in her bathtub. Britney is messed up.

View more comments (5)
Ken C Llm

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Verified Reviewer

Poor management

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I received a voucher because there was a mixup on my pizza. When I return to try to use it, I was told since I had ordered a pizza off the specials list it wouldnt work. I went back again and ordered a large pizza which was $45 and again I was told I could not use the voucher they did not honor them. This is a voucher that they issued to me. How can they not honor them?
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Preferred solution: Apology

User's recommendation: Don’t trust what they say

Cecil V Bun

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Verified Reviewer
| map-marker Oakdale, California

Impoosible to get ahold of

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Two of there retraunts I had a bad experience. The corp is impossible to reach. Numbers that go no where.
View full review
Loss:
$50
Pros:
  • Good pizza
  • Over priced

Preferred solution: decision on if i go back

User's recommendation: be aware too expensive

Anonymous
map-marker Ceres, California

Round table doesn’t stand by their loyalty program. 100% why offer one?

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pizza is great, thats what we come for but when round table starts a loyalty program and doesnt stand by it, it puts a bad taste in my mouth
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User's recommendation: Beware

Alesha W Mct
map-marker San Francisco, California

Incapable of filling an order, rude customer department, rude cashier,empty promises.

Went in for pickup, they didn't have the pizza, so I had to wait 20 min for another one. The cashier said she checked it and assured me that it has no mushrooms.

Went home, had a few slices and noticed ot had mushrooms. Called the 800 number and customer service patched me to the store the clerk had an attitude said that she checked and asked me what I wanted to do about I asked for the manager, and she hung up in my face. So I called the 800 number again, this time I asked for the customer service representative to put me with someone to file a complaint. When the manager unmitigated the call I heard him say, "Jesus " I told him I feel the same way.

We went back and forth about what I expected him to do, and he didn't take my issue seriously, I have pictures I just want them to get the order right.

Have proper customer service skills, because these pizzas cost too much for this *** They promised that the manager was going to call me on Tuesday, it is Sunday. Save yourself the trouble and order Domino's friend.

28545 Hesperian Blvd, Hayward, CA 94545

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User's recommendation: Not worth the price, go else where.

Anonymous
map-marker San Francisco, California

I ordered pizza on Feb 05/24 and I paid for extra veggie but they charge the fee without add extra veg is on the pizza. They overcharge my order I email them twice No one follow up.

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Overcharge my order, No one follow up as they promised.I ordered pizza on Feb 05/24 and I paid for extra veggie but they charge the fee without add extra veg is on the pizza. They overcharge my order I email them twice No one follow up.
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