Anonymous
map-marker Santa Cruz, California

No response from anyone

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Round Table Pizza - No response from anyone
Absolutely no response from the company whatsoever about my issue. There was no cheese on my pizza. So ridiculous. At least credit my account or something.
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Tagouhi D

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Verified Reviewer
| map-marker Fontana, California

Messed up order

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Round Table Pizza - Messed up order
My order was a complete wreck. I ordered a gourmet veggie pizza large with creamy garlic sauce and there was no creamy garlic sauce. I also ordered a double play pepperoni pizza with stuffed crust and the pizza was clearly not stuffed crust. I also ordered 12 garlic Parmesan twists and only received 6. When I called and complained the manager Michelle gave me a hard time about returning my money for the garlic Parmesan twists I never received. Both of the ranches I received tasted like they had gone bad. I am very disappointed. Not only did all these issues happen but also I was over charged. I was supposed to be charged $76.93 and got charged 92.32. I would like a full refund for my order for all the inconvenience.
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Loss:
$92

Preferred solution: Full refund

User's recommendation: Do not go to round table Fontana very disappointing

Sheryl M Mrj

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Verified Reviewer
| map-marker Carmichael, California

Unauthorized charges to my debit card $8.09 tip added separately

OntThe Round Table Pizza, on Manzanita avenue, Carmichael, CA 95608. They charged an additional, unauthorized tip to my debit card End in *1100. I always pay tip in $5 bill, upon arrival of pizza. It is bullshit...what is going on here. I find it very hard to believe that this was done accidentally. I demand a full refund immediately. I have different card now so call me @***.753.2182. to resolve this matter. Signed Sheryl D Mapes D
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Loss:
$8
Pros:
  • Pizza
  • I consider it embezzlement for round table to arbitrarily

Preferred solution: Refund of $8.09

Gregory S Uzv
map-marker Reno, Nevada

Ordered pizza never came

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Order the pizza paid for it he was supposed to be delivered in our three hours later it was still not here went to the store the manager was closing I asked her to make me two pieces she said come back tomorrow 4007 S. Virginia St. round table Pizza Reno, NV 89502 do not go here its the worst service ever
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Loss:
$42
Cons:
  • Food taste good

Preferred solution: Let the company propose a solution

User's recommendation: Never order pizza from this place

Danielle c Vgy

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Verified Reviewer
| map-marker Soquel, California

Bad service

Updated by user Mar 27, 2022

No development and not surprised. Moved on, never eating here again, not will my family or close friends after the treatment I received.

Updated by user Mar 27, 2022

They never contacted me to resolve anything. I called it a loss and will never go there again.

Original review Feb 23, 2022
I had the worst customer svc today with the employee Salma, at the Soquel ca store. She was so rude its unbelievable.

I used my card to pay, it said no reply on the machine, she said your cards declined and took pizza off table and put in back, before even trying card again. Machines glitch all the time. I said can you run it again my card is fine, she said well go ahead, again it said no reply, I said its not declined it says no reply, she said well I had all these receipts from cards today that worked just fine, shaking a handful of receipts in front of me. So I showed her my bank acct balance on my phone and said its the machine and can you please try to do it manually, she pushed the machine over and said fine then go ahead and do it yourself, as if I know how to work there credit card machine?

I said I don't know how, she shrugged, I said what am I supposed to do then, she stared blankly, I tried for a 3rd time normal and it went through. She was the rudest person in customer svc I've ever dealt with,. It is her job and she treated me so badly I was shaking. I asked for a manager and she said, "well im the one in charge right now so".

I then just took pizza and walked out. I do not expect to be treated so badly in any public place, it a as so upsetting i am still shaking. Mostly cause I really wanted to tell her how rude she was but I knew it was not appropriate. This person should not be aloud to deal with customers or there will be no customers left, no one pays to be treated with such disrespect.

JUST WOW! And on a side note, I've never complain to stores or restaurants, this is my 1st but this was so over the top upsetting I need her employers to know how she is representing there store.
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Pros:
  • Good pizza
Cons:
  • Treated badly
  • Qorst cuatomer svc
  • Claimed to be manager

Preferred solution: Apology

User's recommendation: Avoid this location

SHERRY N Kkf

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Verified Reviewer
| map-marker Anderson, California

Complaint

I ordered a take out cheesy crust pizza on sale for $19.99 at Round Table in Anderson, CA. There was hardly ANY cheese in the pizza itself, only in the crust. Such a disappointment. Im 74 on social security and sent my son who is in a wheelchair to get it. Could you please send me a coupon to try again and speak with the pizza place? These days it wasnt only a waste of money on the pizza but also the gas it cost to get there from where we live in Lake California in Cottonwood! Thank you...
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Loss:
$22

Preferred solution: Full refund

Anonymous
map-marker Elk Grove, California

Your policies

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Your decision to only offer thin crust on personal pizzas is a bad one. You already are on the high side price wise and now you dont let people get what they want? Just plain stupid.
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Gordon S Xpz
map-marker San Francisco, California

Ship pizza

Id like to ship a pizza from round table to Philadelphia from California So Id like to be able to ship it from San Jose California to Westchester Pennsylvania Id like to do a large pepperoni and Id like to know what to do with it once Ive ordered it if you have a certain procedure that you go through when you ship a pizza I would appreciate a phone call back at 408-896-**** thank you
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Preferred solution: A phone call back 408-896-3339

Susan P Gtj

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Verified Reviewer
| map-marker Salida, California

Bring back the Regular (thinner) crust for your pizzas

Bring back your thinner crust for the pizzas. The thicker crust that is our only choice now, is AWFUL and makes the pizza AWFUL!! You used to be number one, but now you are last, because of the thicker crust. BRING back the thinner crust (Regular it was called), so you can be number one again. Susan Perreira, Customer for 40 years.
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Pros:
  • Email confirmation
Cons:
  • Qorst cuatomer svc
  • Thicker crust

Preferred solution: Making their Regular (thinner crust) again.

Robert Zmt
map-marker Apple Valley, California

National pizza day $3.14 personal pizza

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I tried several times to order online without any luck. I called the store and they told me to come in. I came in and still couldn't get the deal.
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Preferred solution: Let the company propose a solution

User's recommendation: Don't believe the coupon deals

Anonymous
map-marker San Jose, California

Issue with an order at franchise store

On 3/19/22 I placed 3 orders using my rewards points. When I arrived to pick up the restaurant was closed.

I then waited for 20 min and someone showed up and said he was at the post office. I then proceeded and informed him that I was there for pick up. The staff member said there was only one order in the system even though I showed him the invoice for all three that I placed. He refused to honor the already paid for invoices and make them.

I told him I needed the pizzas so I paid. When I asked him for the number to call and complain he said, "I don't know the number". He also suggested I go to a different roundtable when ordering pizza using my rewards points because they don't have the "scanner". I have been a loyal roundtable customer for many years and this treatment was unexcusable.

I want 3 things:

1.) My points returned that I had to use for my 3 orders.

2.) A refund for the pizza I had to re buy.

3.) Someone have a conversation with that staff member. Everytime I order he never gives plates or cheese and peppers.

He always says," I don't have any". The only reason we order from this roundtable is because it's walking distance from our house.

This was at the Roundtable at 1118 branham lane,San Jose, Can,95118

My invoice numbers are as follows:

2366****

2366****

2366****

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User's recommendation: Don't order from here

Rhonda O Ibt
map-marker Corona, California

Customer complaint with online order

Round Table Pizza - Customer complaint with online order
I placed an on line order with the round table on eucalyptus Ave in Moreno Valley ca. Order # 5031 to be picked up at 3:26 pm on Dec 19. I get there at 3:30 only to be told its going yo be another 49 minutes. Why dies it give a specific pick up time if it's not going yo be honored. Very upset with the situation & the person working the counter with her attitude.
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Loss:
$30

Preferred solution: Full refund

Richard B Slv

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Verified Reviewer
| map-marker Sacramento, California

Employee Lisa on Norwood

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Lisa was very short and very rude on the phone did not acknowledge when I told her I was not trying to make her job more difficult and she did not even respond to my apologies and even hung up on me when I corrected order
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Loss:
$75
Pros:
  • Food was good
  • Usually it is alright stingy on toppings
Cons:
  • All of it

Preferred solution: Let the company propose a solution

User's recommendation: Being kind and have human nature

Marlen D Ycy

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Verified Reviewer
| map-marker Yuba City, California

Complaints

Round Table Pizza - Complaints
Good afternoon my name is Marlén and I was ordered to online for some wings my order #5012 with the invoice #2222**** and they cancel my order then they offer me delivery then they called me and cancel me the services after everything I told them that my husband can pickup the order so the lady told me that Im 30 minutes my order was ready after everything my husband when to pickup the order and they canceled after everything my husband decided waiting for the next order because was they fault finally they give the order to my husband when he back to home we started eating and the wings are under cook raw literally I called back and they just said ohhh we didnt know nothing I know that all the time the people have a complaints but I dont think so that is fair paid for services for quality food and we received trash!!! Im really mad because one of my kids ate just i hopefully he dont have consequences! Everything happens in one of your stores in Yuba city, CA. In the stores is in the 1278 stabler lane
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Pros:
  • Pizza is always good
Cons:
  • Time it took to get my food
  • Wings under cook

Preferred solution: Apology

Anonymous
map-marker Burien, Washington

Absolute Horrible customer service

We just visited the burien Washington round table pizza. We have been going here for years. Tonight, the pizza took over an HOUR and it was evident that they had totally forgotten our order when we asked 40 minutes after ordering. When it did finally arrive the employee was totally rude and the pizza was absolutely swimming in GREASE!!! We will never be going back to this location but thought the owner might want to be aware of the lack of customer service at this location.
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Cons:
  • Pizza swimming in pool of grease
  • Take responsibility for mistake
  • Usually long wait times and the employees are always rude

User's recommendation: Zero stars. Don’t waste your time. I wish I would have taken a picture of the pool of grease our pizza was swimming in after waiting over an hour to get it.

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