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I was given a $35.00 Round Table gift card and I tried to use it for an online delivery order from the Willow Pass Rd location in Concord, CA. I received confirmation on 3/11/16 at 4:29pm that my order was successfully placed via email but shortly after receiving the email a rep from the location that I ordered from called to tell me that my order was cancelled as the gift card could only be used in person.

I paid for my order in cash because I needed dinner for my family. I attempted to use the gift card today in person but was told that my card has a $0 balance. The rep said that the balance was used on 3/11/16 at 7:11pm.

I did not use the card again on this day as I knew it could only be used in person. I am upset as Round Table should allow gift card holders to use their cards when ordering online; and I believe that someone that works at the location where I placed my order used my gift card.

Reason of review: Poor customer service.

Location: Oakland, California

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Guest

Round table pizza sucks, it's triple overpriced and the pizza delivered is either cold and or burnt, very skimpy on the toppings, don't waste your money on their pizza, your better off buying a digorno frozen pizza for $5.99

Guest

Sounds like a computer glitch. People who work at that restaurant are around that food all the time and probably either get free food and/or a nice discount.

They would not be interested in using a customer's giftcard to eat food they are already sick of.

You said you spoke with a rep. Would that be a rep at the Corporate headquarters who would be empowered to replace your giftcard after confirming your story?

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